Terms & Conditions, Store Policy and Availability
Important: Your Order Confirmation Email
Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes cannot be made once your order is shipped. If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email.
If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number.
All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by either the customer or Signing Stars. Orders cannot be cancelled after they have been shipped.
Signing Stars product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.
All prices are listed in Australian Dollars. Signing Stars reserves the right to change prices without notice.
Cost of Shipping
In some cases the correct shipping costs may not show at the checkout. Signing Stars will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You may also cancel your order if you wish not to accept the shipping charge.
We accept payment by Paypal or Direct Deposit
Note: Unpaid Orders – Items are returned to stock when payments are not received within the following time after placing your order; non-sale items – 14 days; sale items – 7 days.
We trade in Australian Dollars only.
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.
Return and Exchange Policy
Signing Stars understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:
- all items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
- The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
- Contact us with the following details at hand: Your name, invoice number, product name, reason for return and request for replacement, exchange, credit or refund.
- You will then be given a Return Authorisation Number (R.A.N.) to be written on the outside of the returned package.
- Post the product(s) to the following address: Signing Stars. PO Box 104 Turramurra NSW 2074
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as Signing Stars cannot be held responsible for any product lost/damaged in transit.
If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the R.A.N. (Return Authorisation Number) is clearly marked on the package.
Please note that refunds, exchanges or credits cannot be given for special order or custom made items (unless deemed faulty).
If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
We charge a minimum shipping charge when replacing goods (unless faulty, please read below).
Exceptions to Returnable Products
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.
Missing Item, Damaged in Transit or Dead on Arrival
Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.
Products Deemed Faulty
Signing Stars prides itself on quality control and checks all products to the best of its ability before sending them out.
If however you believe you have a product that is damaged, please call or email us as soon as possible during business hours, with your purchase details and to obtain a Return Authorisation Number (RAN) (for internal tracking purposes). Often problems can be resolved immediately.
Packages Damaged in Transit
Signing Stars takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following: –
We consider any damage or loss of goods on a case-by-case basis however most packages are covered by Signing Stars, provided you have not asked for a package to be left at a premises without obtaining a signature by our driver.
By placing an order with Signing Stars you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the title ‘unsubscribe’ in the subject line.
Refusal to supply services or products
Signing Stars reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Signing Stars believes violates any of the afore mentioned terms and conditions.